This policy explains how Livsutra and certain third parties may collect, use, store, protect and disclose “Personal Information” and other Information obtained via the Application (together, “Data”).
“Personal Information” shall refer to all the personally identifiable information provided by You or any other information which when in combination with other information may be used to readily identify or contact You, such as: name, address, email address, or phone number. Livsutra does not consider Personal Information to include information that has been anonymized so that it does not allow a Third Party to easily identify a specific individual which has been provided by You to Livsutra for availing of the services on the Application.
In case You participate in any other schemes, facilities, Services provided by the Application, You will be required to provide additional information. Such information will also remain in Livsutra’s database and will be considered as your Personal Information and will be treated as confidential.
COLLECTION, USE, STORAGE AND PROTECTION OF INFORMATION PROVIDED BY YOU
A. COLLECTION OF INFORMATION:
When You visit/access the Application, Livsutra collects Your Personal Information during the visit/ registration process. This Personal Information shall be provided by You voluntarily or as advised by Livsutra. This information can be obtained from You or provided by You from time to time either during first visit, registration, updation, use of the Application or any other purpose. Livsutra’s main aim of collecting such information is not just to provide You a smooth, safe and easy experience but to also provide the other users a safe ecosystem to encourage interaction between the users of the Application. Livsutra collects only that information, which is necessary to provide You, a user friendly experience and that which is relevant for Livsutra’s purpose of providing a hassle free solution on the Application.
After your registration on the Application as a Registered User, apart from the Personal Information provided by You; You may be required to provide the following additional information:
- Communication with other users: You may engage into discussions with the other users of the Application by way of voice, video calls, chats, e-mails and written communication (“Transcripts”) and avail certain Services as per the Mentor Services Program. Livsutra shall in accordance with the applicable law, maintain records of such Transcripts between You and other users / mentors of the Application;
Livsutra maintains Transcripts of communications that are conducted between You and Livsutra. Livsutra also maintains copies of Surveys and Livsutra may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain recordings of voice communications between You and Livsutra for trainings and quality check purposes and to improve and enhance the Services provided by Livsutra to You.
- Requests for Information, News and other Content: When You sign up to become a Registered User, You may sign up to receive information, news and other content related to new and existing products and Services related to the Application and events and other information related to Livsutra that may be of interest to You. You may also sign up to receive information, news and other content from third parties whose services and/or products may be of interest to You. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. Livsutra maintains all such information.
- Technical Support Requests: If You need technical support related to the Application, You will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, You will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.
- Web browser Information: Livsutra logs web and mobile browserinformation (e.g., Internet Protocol addresses and browser types) and other usage information from the Application such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information to help measure traffic and usage trends for the Application. If You are using a mobile or other portable device to visit or access the Application, we may collect hardware information related to the device used by You. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. If so, the Application or certain communication tools, or other features or functions offered as part of the Application, may not be available to You.
Personal Information, Transcripts, Surveys and all the information as provided in this sub-clause (A) shall be collectively referred to as “Information”.
B. STORAGE OF INFORMATION:
- DEVICE IDENTIFIERS: When You use a mobile device like a tablet or phone to access the Application, Livsutra may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Livsutra.
A device identifier may deliver information to Livsutra or to a third party partner about how You browse and use the Application and may help Livsutra or others provide reports or personalized content and ads. Some features of the Application may not function properly if use or availability of device identifiers is impaired or disabled.
- USE OF MOBILE DEVICE ID: When You use Livsutra’s service through the Application, Livsutra may use your mobile device’s ID (the unique identification assigned to a mobile device by the manufacturer). Livsutra does this to store your preferences and track your use of the Application. You hereby understand and agree that Livsutra may share such ID with third parties for its promotions, analysis, etc.
- ANALYTICS INFORMATION: Livsutra uses third-party analytics tools to help measure traffic and usage trends for the Application. These tools collect information sent by your device or the Application, including the web pages You visit, add-ons, and other Information that assists Livsutra in improving the Application. We collect and use this analytics information with analytics Information from other Users so that it cannot reasonably be used to identify any particular individual User.
- LOG FILE INFORMATION: Log file information is automatically reported by your browser each time You make a request to access (i.e., visit) a web page of the Application. It can also be provided when the content of the webpage or Application is downloaded to your browser or device. When You use the Application, the servers automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how You interact with links on the Service, domain names, landing pages, pages viewed, and other such information. Livsutra may also collect similar information from emails sent to our users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Application.
C. USE OF INFORMATION:
- Providing Services to You: Livsutra may access and use the Information for purposes of performing or delivering a service to You, providing maintenance or support services for You, for training and quality assurance purposes, for purposes of investigating any claim made by or related to You, for purposes of improving our Services and/or for other lawful purposes. Third-party service providers retained by Livsutra to perform Services on behalf of Livsutra may also have access to such Information for purposes of performing or delivering a Service to Livsutra, providing maintenance or support services, for training and quality assurance purposes, for purposes of investigating any claim made by You or related to Your use of the Services, for purposes of improving our Services and/or for other lawful purposes.
- Aggregated Data: Livsutra may aggregate Information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our Services, for purposes of expanding and improving our Services and for other lawful purposes.
- Advertisements: Livsutra may also share certain Information such as cookie data with third-party advertising partners. This Information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to You.
- Browser Information and Cookies: Livsutra may use browser information, cookies and pixel tags to determine whether a communication service or marketing material should be deployed on your browser when You are visiting the Application. Livsutra may also use browser information, cookies and pixel tags: to determine how You arrived at the Application, to determine whether You are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our Services, to deliver marketing or other materials to You on behalf of third parties and for other lawful purposes. Information collected by third party operators themselves is governed by their own privacy policies.
D. PROTECTION OF INFORMATION:
Livsutra adheres to the stringent security measures and features to ensure the integrity and privacy of Personal Information of users against unauthorized access, alteration or use. Livsutra adopts high encryption and physical security measures to guard against unauthorized access of data.
Users may review their chat history and see Transcripts of chats that they have engaged in. Users are only granted access to the chats that they engaged in under their User profile.
DICLOSURE OF INFORMATION:
You acknowledge, consent and agree that Livsutra may access, preserve and disclose your Personal Information if required to do so by law or in good faith belief that such access, preservation or disclosure is reasonably necessary to:
- Comply with legal process either nationally or internationally;
- Respond to claims that any Content violates third party rights;
- Respond to your request for Service;
- Protect the rights, property or personal safety of Livsutra, its subscribers and the public; or
FORCE MAJEURE EVENT:
Notwithstanding anything contained in this Policy or elsewhere, Livsutra shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Livsutra and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
NEW USES TO THE INFORMATION: